RETURN + EXCHANGE FAQ:
- Merchandise can be returned for store credit or exchanged within 14 days of receipt.
- We only offer store credit for returns. We don't issue refunds back to your method of payment.
- Merchandise must be unwashed and unworn in original packaging.
- Please report damages within 3 days of receiving the item to email@example.com
- Once we receive your item, your suit will be approved through the return portal and a store credit code will be generated, or your exchange will be processed.
- Once the request is submitted please allow 48 hours for the request to be processed.
- Returns and exchanges must be mailed within 7 business days once request is submitted.
- Return shipping costs are the responsibility of the customer, and we do not refund shipping.
- Address for returns/exchanges: PO Box 7651 Ocean Isle Beach NC 28469
START YOUR RETURN PROCESS HERE:
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- During the return process, if an item is ineligible for a return you will not be able to select that item for return.
- Ineligible items for return:
- items past policy time frame
- items that were preordered
- items on sale
- If an item is ineligible for a return and it is included, we will have to send back the ineligible item to you.
- The amount of your store credit is only for the item(s) you purchased and does not include shipping costs.
- PREORDERS ARE ELIGIBLE FOR EXCHANGES/STORE CREDIT, YOU WILL RECEIVE EMAIL ONCE SHIPPED AND EXPECTED SHIP DATE IS ON ORIGINAL PURCHASE EMAIL. CHECK UNDER SHADE DESCRIPTION FOR ETA ON SHIPMENT.