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RETURN  FAQ:
  • Merchandise can be returned for ONLINE CREDIT ONLY within 14 days of receipt.
  • We only offer online credit for returns. We don't issue refunds back to your method of payment. 
  • Merchandise must be unwashed and unworn in original packaging.
  • Please report damages within 3 days of receiving the item to returns@lainsnow.com.  Pictures must be sent, and the damaged suit must be sent back to us.
RETURN PORTAL:
  • Once we receive your item, your suit will be approved through the return portal and a online credit code will be generated. Please allow up to 10 business days for processing after your package is delivered back to us.
  • Once the request is submitted please allow 48 hours for the request to be processed. 
  • Returns must be mailed within 7 business days once request is submitted.  
  • Return shipping costs are the responsibility of the customer, and we do not refund shipping.
  • Address for returns/exchanges: PO Box 7651 Ocean Isle Beach NC 28469
  • We do exchanges by the customer receiving a credit and then checking out with their new item

START YOUR RETURN PROCESS HERE: 

https://lainsnow.com/a/return

ONLINE CREDITS:

  • Online credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the credit before we have actually issued it to you.
  • During the return process, if an item is ineligible for a return you will not be able to select that item for return.
  • Ineligible items for return:
    • items past policy time frame
    • items on sale
  • If an item is ineligible for a return and it is included, we will have to send back the ineligible item to you.
  • The amount of your credit is only for the item(s) you purchased and does not include shipping costs.
  • Our brick and mortar located in Ocean Isle Beach does not accept credit.

PREORDERS:

  • PREORDERS ARE ELIGIBLE FOR ONLINE CREDIT, YOU WILL RECEIVE EMAIL ONCE SHIPPED AND EXPECTED SHIP DATE IS ON ORIGINAL PURCHASE EMAIL. CHECK UNDER SHADE DESCRIPTION FOR ETA ON SHIPMENT. PREORDERS CANNOT BE CANCELED OR REFUNDED EVEN IF THE DATE IS SUBJECT TO CHANGE.


SHIPPING:

Orders placed Monday - Friday 5 PM EST, excluding U.S. federal holidays, will be processed within 48 hours and, pending credit card approval, will be shipped within 3-4 business days. Orders placed on weekends or U.S. federal holidays will be processed the following business day and will be shipped, pending credit card approval, within 3-4 business days of processing. 

Orders placed within the United States (including Hawaii & Alaska) for a $10 flat rate. Orders over $200 within the United States will ship free!