Returns & Exchanges
- We offer store credit for returns. We don't issue refunds back to your method of payment.
- Merchandise must be returned within 14 days of receipt.
- Merchandise must be unwashed and unworn in original packaging.
- Please report damages within 3 days of receipt of item.
- The amount of your store credit is only for the item(s) you purchased and does not include the shipping.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- During the returns process, if an item is ineligible for a Return you will not be able to select that item for return. This will be all items past the policy time frame or ones that are on sale
- If an item is ineligible for a return and it is included, we will have to send back the ineligible Item to you.
Please e-mail us first at email@example.com within 14 days of receipt. Please provide your order number and details regarding return or exchange. Requests received after 14 days will receive store credit only. Returns must be mailed within 7 days of email requests. Return shipping costs are the responsibility of the customer, and we do not refund shipping.
*PREORDERS ARE FINAL SALE, YOU WILL RECEIVE EMAIL ONCE SHIPPED AND EXPECTED SHIP DATE IS ON ORIGINAL PURCHASE EMAIL. CHECK UNDER SHADE DESCRIPTION FOR ETA ON SHIPMENT.
*Address for returns/exchanges (please email first to fill out automated form with info): PO Box 7651 Ocean Isle Beach NC 28469